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Speakers at World Surfactant Congress share insight into key raw materials for soaps, shampoo and personal care formulations.
July 5, 2023
By: TOM BRANNA
Chief Content Officer
During Day 1 of the CESIO World Surfactant Congress, market leaders such as Unilever, Henkel and Procter & Gamble gave keynotes on the state of the cleaning industry. But on Day 2, the podium was populated by executives from the raw material side of the business. Zöe Baldwin of Shell opened Day 2 of the World Surfactant Congress with some questions for the audience: “Do you have goals to reduce carbon?” Nearly every hand shot up. “Do you have a credible plan to achieve them?” Nearly all hands stayed down. “I didn’t think so,” she mused. Yet, Shell’s customers want help delivering low-carbon solutions and consumers are even willing to pay for them. She said there is a real value case for sustainable products. There is a set of viable low carbon solutions today and partnerships are critical to long-term success. In a survey of US consumers, Shell found 50% of them will pay a premium for sustainable attributes. “They’re willingness to pay is pretty high,” she noted. “Consumers will pay 25% more for more sustainable detergents and 30% more for more sustainable personal care formulas—but only if your products perform.” If history is any indicator, there’s money to be made from low-carbon solutions. Native, a personal care brand, developed an aluminum-free antiperspirant. The brand’s sales reached $100 million; P&G took notice and acquired Native in 2017. How will consumers make purchasing decisions based on low-carbon initiatives? Baldwin said Shell follows a mass-balance approach, which enables existing customers to tailor the bio-based content, resulting in flexibility. Shell uses third-party certification to prove its mass balance approach, resulting in a transparent framework. But she warned that today, there are only a finite number of paths to low-carbon. “Partnerships are incredibly important,” she added. “It’s not just around price anymore; It is a strategic conversation. We worked with Henkel to build a biomass balance program.
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